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Return Policy

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FAQ

Frequently Asked Questions

Make Up

 

Q: Can I return a foundation?

A: Absolutely, within 15 days you may return or exchange a foundation color one time. If you are unsure of your color be sure to look at our color chart and/or sampler page.

 

Q: Does your makeup carry micas, dimethicones, silicones, or glycerin?

A: Absolutely not. If it is not on the label, it is not there.

 

Q: Can I return cosmetic samplers?

A: No, unfortunately all sampler sales are final.

 

Q: Do your foundations have SPF value?

A: Yes, RSC Foundations are approximately SPF20. To increase the SPF value we also carry a SPF15 day creme that is applied underneath.

 

Q: If I'm still uncertain after looking at the color chart, what is the best way to pick my color?

A: Send a picture from your cheekbone through your neck in natural light. Full face is not neccessary. Just cheekbone through the neck profile is preferred. Contact info@rawskinceuticals.com

Skin Care

 

Q: Can I return skincare samplers?

A: No, unfortunately all sampler sales are final.

 

Q: Is it okay to mix and match skin care solutions? i.e. For example. Buying a creme from Rosacea and other products from Acne or RegeneC.

A: Absolutely, the lines can be mixed and matched to find your perfect regime if necessary.

 

Q: Can I exchange full size skincare products?

A: Yes, you may return or exchange anything within 14 days of purchase, one time.

 

Q: I need help selecting a regime. How do I get it?

A: Please send a detailed email to info@rawskinceuticals.com and we will gladly get back to you and help you work through it.

 

Each sampler and product page has a suggested regime for each line.

International

 

Q: Do you ship to my country?

A: We ship any where and every the USPS will allow us. If they ship there, we ship there.

 

Q: Who is responsible for the product and shipping if my product never arrives.

A: We handle that by a case by case basis.

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